SmartFleet — Privacy Policy

SmartFleet LLC ("SmartFleet," "we," "us," or "our") operates a freight dispatch platform in the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

We collect information that you provide directly to us, including:

• Identity Information: Full name, date of birth, driver's license number and class, emergency contact details
• Contact Information: Phone number, email address, home address
• Business Information: MC number, DOT number, tax identification (EIN/SSN), insurance details
• Equipment Information: Truck make/model/year, VIN, license plate, trailer details
• Operational Data: Current location, lane preferences, availability, load assignments, delivery status
• Communication Data: SMS messages, WhatsApp messages, and emails exchanged through our platform
• Financial Information: Payment method preferences, factoring company details
• Documents: Driver's license copies, medical certificates, insurance documents, contracts

We use the information we collect to:

• Coordinate and manage freight dispatch operations
• Send operational SMS/WhatsApp messages about load assignments and status updates
• Verify driver identity, licensing, and compliance
• Match drivers with appropriate load assignments
• Process payments and invoicing
• Communicate with brokers regarding load negotiations
• Maintain compliance records as required by federal and state regulations
• Improve our platform and services

We do not sell, rent, or trade your personal information for marketing purposes. We may share your information only in the following circumstances:

• Operational Partners: With freight brokers and shippers as necessary to coordinate load assignments and deliveries
• Service Providers: With third-party service providers (e.g., Twilio for messaging, payment processors) who assist in operating our platform, subject to confidentiality obligations
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Your phone number and messaging consent data are used exclusively for operational dispatch communication. For complete details about our messaging practices, please see our SMS & Messaging Policy.

• SMS consent status and timestamp are stored securely
• You may opt out of SMS at any time by replying STOP
• Opt-out preferences are honored immediately

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (TLS/SSL)
• Secure database storage with access controls
• Authentication and authorization for platform access
• Regular security assessments

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain certain information as required by law or for legitimate business purposes (e.g., compliance records, dispute resolution).

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS messaging at any time
• Withdraw consent for data processing

To exercise these rights, contact us at info.smartfleetai@gmail.com.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info.smartfleetai@gmail.com
• Website: www.smartfleetinfo.com